The front desk worthy of your clients.

Your firm's phone, inside LEAP CRM. Give every client your undivided attention. Frontdesk writes the file note and the time entry, and saves both to the matter before your next call.

What Frontdesk does

The care your firm promises, on every call

Never miss a lead
When a new client calls, Magic Intake creates their contact and matter in LEAP CRM. It works from a voicemail too.
Magic Call Routing
Frontdesk reads LEAP CRM and rings the lawyer on the client's latest interaction or open matter. Other callers ring your firm's default person.
Stay present with clients
Frontdesk writes the transcript while you talk. The file note is ready when you hang up.
Never drop a detail
The recording, file note and time entry are saved to the right client and matter.

When a client calls

Your firm answers, in your firm’s voice

Your firm’s greeting
Callers hear your firm’s greeting and the recording notice, in the voice your firm chose, before the call connects.
At your desk or on the road
Calls ring Frontdesk in your browser, and your mobile too if you choose.
After hours, voicemail
Outside your firm’s hours in LEAP CRM, callers can go straight to voicemail. Frontdesk writes it up and files it to the client.

During the call

Listen to your client. Frontdesk writes every word

The transcript appears as you talk, with each person named.

Transcript

Live

Roey Chasman

Siobhan Pemberton

Roey Chasman

Siobhan Pemberton

Roey Chasman24:38

Perfect. I will call you on Thursday to

When you hang up

The file note is ready before your next call

Every instruction, fact and deadline is on the record. Click a time to hear that part of the call.

File note

Final

Pemberton conveyance: settlement and the signed transfer

Date: Thursday 22 October 2026
Time: 2:15 pm
Duration: 24:42
Type: Outbound call
Parties: Roey Chasman, Siobhan Pemberton

Summary

Siobhan confirmed the bank approved her loan this morning. Settlement is booked for Friday 30 October. She will sign the transfer tonight and deliver it on Tuesday.

Instructions received

Client to sign the transfer tonight and deliver it Tuesday.

Advice given

Nothing recorded on this call.

Key facts

Bank approved the loan.

Actions

FirmCall Thursday to confirm the keys.

Deadlines

Friday 30 October · Settlement

Risks or concerns

Nothing recorded on this call.

Follow-up email draft

Dear Siobhan, Thank you for speaking with me today. Settlement is booked for Friday 30 October. Please sign the transfer and bring it to our office on Tuesday. I will call you on Thursday to confirm the keys. Kind regards, Roey Chasman

In LEAP CRM

Every call on the matter, ready to bill

Call from any contact or matter in LEAP CRM. The recording, file note and time entry are saved to the matter.

Outgoing calls

Your office number as caller ID
Dial booked calls in one click

Siobhan Pemberton in LEAP CRM: Magic Intake made her contact and the Pemberton conveyance matter, and the call is filed with its recording, time entry and note

Compared with other phone systems

Where Frontdesk goes further

How Frontdesk compares on consent →

A new client calls
Other phone systems log the call, or make a lead that someone turns into a matter by hand. Magic Intake creates the contact and the matter in LEAP CRM, from the call or the voicemail.
Who the call rings
Other phone systems ring the person a menu or a rule picks. Frontdesk reads LEAP CRM as the call comes in, and rings the lawyer on the client’s latest interaction or open matter.
Who said what
Other phone systems label each line with a number or one contact name. Our AI names every voice on the call, even two people on one speakerphone.
Calls with nothing in them
Other phone systems block the numbers you list, and log every other call. Frontdesk keeps calls with no conversation out of LEAP CRM, and one click saves one anyway.
Setting up
Other phone systems are a second subscription, with an integration to connect. Frontdesk is part of your LEAP subscription: sign in with LEAP CRM, and your contacts, matters and people are there.
A caller objects halfway through
Other phone systems ask for consent once, before the call, and keep recording unless someone stops it by hand. Frontdesk stops the recording and the transcript the moment the caller objects.

Trust and confidentiality

Client calls stay confidential

How Frontdesk handles consent and privacy →

Recording consent, handled
Callers hear the recording notice in your firm’s voice, and our AI checks every call for anyone who objects. An objection stops the recording at once, and a client who says no is not recorded again.
Proof if a call is disputed
You can prove nobody edited a call recording since the call, and DigiCert, an independent company, dates each one.
Private to your firm
Each firm’s recordings are locked with that firm’s own key, using AES-256 encryption, the standard banks use. We store them in Sydney, delete the phone company’s copy of a call once LEAP CRM has it, and LEAP CRM logs every play.
No AI training on your calls
We use only AI companies under Zero Data Retention agreements. They store nothing from your calls and train no models on them.
Built by the LEAP CRM team
The team that builds LEAP CRM builds and supports Frontdesk.
Your records stay in LEAP CRM
Notes, time entries and call details are saved in your firm's LEAP CRM.

Getting started

Ready the day you sign in

Sign in with LEAP CRM
Your firm’s contacts, matters and people are there from the start. There is nothing to import.
Get your firm’s number
Frontdesk gives your firm a phone number in your state, so calls can start straight away.
Bring your office number
Forward it to Frontdesk, and verify it so your outgoing calls show it too.

Common questions

What firms want to know

Do callers know the call is recorded?
Yes. Every caller hears the recording notice before the call connects, and an objection stops the recording. Settings shows the recording law of each Australian state, with a link to each Act.
What if a client does not want to be recorded?
The recording stops at once and is deleted when the call ends. Frontdesk keeps a note only when the client agrees to one or the law of both states allows it. On a call your firm places, Frontdesk also marks them “Do Not Record Calls”, so their later calls record nothing.
Can we keep our phone number?
Yes. Forward it to Frontdesk today, and outgoing calls can show it once you verify it. Moving the number itself to Frontdesk is coming soon.
Does your AI learn from our calls?
No. We use only AI companies under Zero Data Retention agreements. They store nothing from your calls and train no models on them.
Can I answer on my mobile?
Yes. Calls ring your mobile too if you choose, and a call answered there is saved to the matter like any other.
What does it cost?
Frontdesk is included with your LEAP subscription, for LEAP CRM firms in Australia.

Give your next client your full attention.

Included with your LEAP subscription

Similar tools for law firms cost about $90/user/mo.

For LEAP CRM firms in Australia. Prices in AUD and subject to change.

Coming next

What we are building

Your AI receptionist
After hours. In meetings. Every call answered, file note ready.
Your AI caller
Chases client details. Chases unpaid invoices. Files every call.
Your number, ported
The number your clients already know. Forward it until then.

The care your firm promises, on every call

Never miss a lead

When a new client calls, Magic Intake creates their contact and matter in LEAP CRM. It works from a voicemail too.

Magic Call Routing

Frontdesk reads LEAP CRM and rings the lawyer on the client's latest interaction or open matter. Other callers ring your firm's default person.

Stay present with clients

Frontdesk writes the transcript while you talk. The file note is ready when you hang up.

Never drop a detail

The recording, file note and time entry are saved to the right client and matter.

Listen to your client. Frontdesk writes every word

The transcript appears as you talk, with each person named.

Transcript

Live

Roey Chasman

Siobhan Pemberton

Roey Chasman

Siobhan Pemberton

Roey Chasman24:38

Perfect. I will call you on Thursday to

Ready the day you sign in

Sign in with LEAP CRM

Your firm’s contacts, matters and people are there from the start. There is nothing to import.

Get your firm’s number

Frontdesk gives your firm a phone number in your state, so calls can start straight away.

Bring your office number

Forward it to Frontdesk, and verify it so your outgoing calls show it too.

The front desk worthy of your clients.

The care your firm promises, on every call

Never miss a lead

Magic Call Routing

Stay present with clients

Never drop a detail

Your firm answers, in your firm’s voice

Your firm’s greeting

At your desk or on the road

After hours, voicemail

Listen to your client. Frontdesk writes every word