Every call recorded with consent, and only with consent.
Frontdesk tells callers the call is recorded, checks every call for an objection, and keeps no recording or transcript of a call a client did not agree to. Each firm’s recordings are locked with its own key, and you can prove none was edited.
Consent on every call
Frontdesk does the work a consent policy asks of every lawyer, on every call.
A notice in your firm’s voice
Incoming callers hear “Thanks for calling” your firm, then “This call is recorded”, before the call connects. On a call you place, everyone hears it once a person picks up, never a voicemail or a phone’s call screening. Your firm chooses the words and the voice.
Our AI checks every call for an objection
Our AI checks every line the caller says for an objection, in plain or indirect words, such as “I’d rather this wasn’t taped”. It checks a call in Frontdesk while it runs, and a call answered on a mobile once it ends.
An objected call keeps only a note the law allows
On a call in Frontdesk, the recording and the transcript pause the moment the caller objects. Frontdesk keeps a short written note only when the caller agrees to one, or when LEAP CRM puts both your firm and the caller in Victoria, Queensland or the Northern Territory, where a party may record a call. Then the person on the call tells the caller a note is kept, and a caller who refuses it gets none. If the objection stands when the call ends, Frontdesk deletes the recording and the transcript. A call answered on a mobile with an objection keeps nothing. The call is still saved to LEAP CRM with its length, so the time can be billed.
A client who says no is not recorded again
When a client objects on a call your firm places, Frontdesk marks them “Do Not Record Calls” in LEAP CRM, with a link to that call. A lawyer can set the mark on any client. Calls with a marked client record nothing from the first second and play no notice.
Every file note says how consent was given
The consent line comes from what happened on the call, never from our AI: the notice played, you told the caller at a time, the caller agreed after objecting, the caller agreed to a written note, or the state law a note relies on. A call where nobody told the caller says so.
The law of your state, beside your notice
Settings shows the recording law of each Australian state and territory, with a link to each Act, next to the notice your firm plays.
Private to your firm
Client calls are confidential. Frontdesk keeps them that way.
Locked with your firm’s own key
Each recording is encrypted with AES-256, the standard banks use, under a key made for your firm alone. One firm’s key opens no other firm’s calls.
Kept in Sydney
Recordings are stored in Sydney. Frontdesk deletes the phone company’s copy of a call once LEAP CRM holds it, and after seven days at the latest.
LEAP CRM decides who can listen
A call plays only for someone LEAP CRM lets see it, and LEAP CRM logs every play.
No AI training on your calls
Frontdesk uses only AI companies under Zero Data Retention agreements. They store nothing from your calls and train no models on them.
Proof if a call is disputed
A recording is evidence only if you can show nobody changed it.
Sealed when the call ends
Frontdesk records a fingerprint of each recording (SHA-256) when the call ends. A recording changed by one second no longer matches it.
Dated by DigiCert
DigiCert, an independent company, timestamps each seal, so the time the call was sealed cannot be moved.
Anyone can check it
Your firm can hand the recording and its seal to a court or the other side, who can check that nobody edited the call since.
How Frontdesk compares
Against the published documentation of leading business phone systems for law firms, checked November 2026.
A caller objects halfway through
Other phone systems ask for consent once, before the call, and keep recording unless someone stops it by hand. Frontdesk stops the recording and the transcript the moment the caller objects.
After the call
Elsewhere, a recording the caller objected to stays until someone deletes it. Frontdesk deletes the recording and the transcript, and keeps a note only where the caller or the law allows one.
The next call with that client
Other phone systems start each call afresh. When a client objects on a call your firm places, Frontdesk marks them “Do Not Record Calls” in LEAP CRM, and records nothing of their later calls.
Proof nobody edited a call
The phone systems we compared offer no such proof. Frontdesk seals each recording when the call ends, and DigiCert dates the seal.
How consent was given
The phone systems we compared put no consent record in your file note. Every Frontdesk file note says how the caller consented, written from what happened on the call.
Your records stay in LEAP CRM.
Notes, time entries, recordings and every play of them are saved in your firm’s LEAP CRM.
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